Shipping and Returns Policy
Shipping Policy
Every order is sent via the United States Postal Service (USPS) and every customer receives a tracking code to track the delivery. It is worth mentioning that it is the sole responsibility of the USPS, the delivery time and delays of the goods. It is also worth noting that the USPS is fully responsible for delivery. If the merchandise is returned to our address, the customer will have to pay the shipping cost again to be resent.
Return and exchange policy
We have a 3-day return policy, which means you have up to 3 days after receiving your merchandise to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unused, safely sealed and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at brazilbeautymakeup@gmail.com or WhatsApp 978-431-0076. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at brazilbeautymakeup@gmail.com or WhatsApp +1 978-431-0076.
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or GIFT-CARDs.
Devolution
Items can only be returned if they are damaged, sent incorrectly or with damaged packaging.
Reimbursement
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method, ZELLE or VENMO. Keep in mind that it may take some time for your bank or credit card company to process and post your refund as well.